Drop-off an Item Back to a Fulfillment Managed Warehouse

Please use this form to generate an Authorisation Number for an item that you would like to drop-off to our managed warehouse. This Authorisation Number allow us to know where the item is from and what to do with your dropped-off package, when it is sent back to our managed warehouse.

<VENDOR> Send the item back to which vendor

<BARCODE> Barcode type on the item you like to drop-off
Please note, you can select “None of Above” if you cannot find a matched barcode type that we will accept. Without a barcode we cannot track the item’s history for our vendor – which means they won’t be able to provide you with any warranty, if applicable.

<BARCODE> Barcode
Note this is One Drop-off authorisation is per item. If you have multiple items that are required to be dropped-off, please fill this form in multiple times in order to get several authorisation numbers for your shipment.

<BARCODE> Drop-off Item Description
Please describe the item you would like to drop-off – SKU, model number etc. If you have more than one item that needs to be dropped-off, fill in the form. Remember – One Form, One Authorisation Code!

<INFO> Your name

<INFO> Your company name

<INFO> Your email address

<INFO> Your contact number

<INFO> Your physical address

<FEEDBACK> Reason for drop-off

<FEEDBACK> Order Information
If the item that you would like to drop-off was purchased from the vendor before, please leave the order information here to help the process.

<FEEDBACK> Contact Person
We have our official channel to contact the Vendor for all drop-offs. If you have a specific person that we need to make contact with about your drop-off of the item, please let us know.

Following terms and conditions of our warehouse management services have been agreed:

I understand this form is to create a Drop-off Authorisation Number (DAN) to allow for me to send my item back to Fulfillment Managed Warehouse;
I understand Fulfillment Managed Warehouse (us) solely provides warehouse management services for and on behalf of vendors, and the dropped-off item will be delivered, as is, by Fulfillment Managed Warehouse to the vendor as per my instruction;
I understand that Fulfillment Managed Warehouse is not responsible for and shall accept no liability for any conduct (whether actions or omissions), guarantee or undertakings of the vendors to whom the item is delivered;
I understand that each item that I would like to drop-off needs a unique Drop-off Authorisation Number, and that I will be required to affix each Drop-off Authorisation Number received herefrom on each relevant item prior to drop-off at Fulfilment Managed Warehouse;
I understand that the Drop-off Authorisation Number is merely for warehouse tracking purposes and that no right or entitlement vests in me in relation to the Drop-off Authorisation Number (e.g. refund, repair etc);
I understand that the Authorisation Number has no connection with any logistic activities and cannot be used for logistical tracking purposes;
I understand that, as a result of inter alia shipping of items, the condition of the item received from the Fulfillment Managed Warehouse (us) might differ from the condition of the item on the date on which the item was dropped-off and that the Fulfillment Managed Warehouse accepts (us) no liability for any damage, harm or loss suffered in relation to the delivery, transportation or shipping of items, howsoever arising;
I understand that my information will be stored by Fulfillment Managed Warehouse and may be shared with vendors in order to enable the relevant Vendor to service, diagnose and/or repair my equipment. I therefore understand that and consent to Fulfillment Managed Warehouse or its Vendors contacting me in relation to the aforegoing purposes. For further information of how my personal information is stored and/or processed, please visit POPI.APP for more details.

Following terms and conditions of our vendors have been agreed:

I understand there will be a once off diagnosis fee from vendor, in the amount of R299.00 (excl VAT) or more for older than 5 years, or bigger size machines, payable before any repair or servicing of the item can be attended to in respect of any item which is out of warranty or in respect of which no warranty applies;
I understand that the vendor will use their best acknowledgement on service, diagnosis and/or repair of the item purchased, and will take action based on their best judgment at the time by the responsible personal(s), however they nor Fulfillment (us) will not be able to take liability for the actions taken;
I fully understand the risk associated with the service, diagnosis and/or repair of the item I dropped-off provided by Vendor, and agree that the Vendor nor Fulfillment (us) are liable to me for any loss or damage I suffered or for any costs, expenses or charges I may incur arising from any inability to use any of Vendor’s services;
I understand that I will be required to pay for the repair services and/or replacement parts required in respect of the repair and servicing of the item within a period of 3 days from the date on which I receive the invoice for the repair services rendered and/or replacement parts supplied from Vendor in respect of the item and that I will only be entitled to collect the item following payment of the amounts due by me;
While Fulfillment (us) and the vendor will endeavour to ensure a smooth product experience, the mentioned companies cannot be responsible for any damage whatever the nature of the cause, during the service, diagnosis and/or repair of my item purchased or not purchased from them, in or not in Vendor and/or Fulfillment-managed premises;
I understand that, in the event that I fail to make payment of the amounts owing by me and/or fail to collect the item within a period of 30 days after having received the invoice for the payment due and/or being notified of the availability of the item for collection, the item may be sold to cover the costs related with the repair services, the replacement parts and/or the storage or other costs associated with the servicing and repair of the item and/or my failure to collect same;
I understand that the vendors who I choose to utilise, and to whom Fulfillment Managed Warehouse shall be required to deliver my items, have their own terms and conditions for inter alia their products, services and privacy policies. I therefore acknowledge that the onus is on me to ensure that I have read and understand such terms and conditions before instructing Fulfillment Managed Warehouse to deliver my equipment to the relevant vendors for diagnosis, service or repair.

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