Technician Call-out: New Request

1
Get Started
2
Identify Machine
3
Machine Details
4
Reason
5
Contact
6
Billing
7
Date
8
Terms

Get Started

Do you have a Previous CoRN?

Speed Up and Pre-fill The Form With Previous CoRN number - Other wise continue with "Get Started" button at bottom of Page

The Call-out process for technicians is as follows:

  1. Fill the Call-out Request Form, and accept the terms below
  2. A Call-out Request Number (CoRN) Will be generated and Email you
  3. We will evaluate the feasibility of the Call-out and send you a quotation
  4. A booking date will be set and communicated with you once the quotation is accepted and paid
  5. Technician(s) will be assigned and appointment scheduling with Google Calendar
  6. Technician(s) will attend the call-out, and if further payment is required for the spares, you can pay by card or EFT on-site
  7. Technician(s) will write the call-out report within a few days after the callout, copy available upon request

Identify Machine

Have A Barcode?


Don't Have A Barcode?

Please carefully check your product for a barcode. If you bought it before 2019, it might not have one, as our Fulfillment system was still under development. Unfortunately, warranties for these products have expired. However, you may still be able to get consultation and drop-off services.

To reestablish your barcode, email machine pictures, machine existing barcode picture and proof of purchase (invoices, proof of payment, etc.) to barcode@fulfillment.co.za.

Without a barcode, we cannot verify the machine vendor, ownership, warranty, or service information. As a result, no warranty will be honoured, and no service will be provided.

Product Pictured and Given Name Reflect The Current Product SKU. Actual Product May Vary At Time Of Purchase.

Product Details

BARCODES:
SKU:
Name:
Status:
Since:
Services:

Check Product Status at https://fulfillment.co.za/status

Machine

Please fill in the following details to help us get up to speed

Machine Details

Machine Vendor
Date Purchased:
 Machine Barcode
Please Enter Your 12 digit Barcode
Is The Machine Under Warranty:

Unsure of Warranty Status? If The Product Was Bought After 2019 - Use Our Handy Status Checker Tool.

Software Details

What Platform Are You USING
We have very limited-to-no support for any other platform than Windows PC as per our support terms
Computer Operating system and version
Operating system name and version (i.e Windows 10)
Software Name and version
Software name and version (i.e VinylCUT 5.1))

Is Your Software & System On Our Supported List? View Our Supported Systems Here

Location of the Machine

Is the Operator and The Machine at Same Location
Is the The Machine At a Different Location Than Indicated Above
Machine Address
Building Number & Name; Street Name; City or Town, Full Postcode
Country
Please note - We Only Call Out To Locations listed

Reason

Please provide details of the issue

What Problem? / THE Reason You Need ASSISTANCE / Drop-off or Return
Please be as descriptive as possible - Please use a short clear paragraph
Can you provide Images of issue
Maximum file size: 10 MB
Please Provide a screenshot, or photo of the issue (Only .bmp, .jpg, .png, gif, .tiff)
Is This The First time requesting Assistance with this issue?

Details Of Previous Assistance With This Issue

Name Of Consultant or Support Technician / Person Dealt with
Please Provide The Reference Number For The Previous Session
Please note Any Details that can Help us -
Any Details You Remember: Details of People Involved; Outcome of The Session; Methods Used To Resolve The Issue etc
Can you provide Images of issue
Maximum file size: 10 MB
Please Provide a screenshot, or photo of the issue (Only .bmp, .jpg, .png, gif, .tiff)

Contacts

Tell us about yourself, your company and the operator of the product.

Contact Person's Details

Applicant Name & Surname
Applicant Email
Applicant Phone Number
Do You Operate as Individual or Business

Operator's Details

Operator Name & Surname
Operator Email
Operator Phone Number
Operator Education Level
Operator Computer Skills & proficiency

Billing

Individual Details

VAT Number (if Required)
Your ADDRESS Street Address
Building Number & Name; Street Name; City or Town, Full Postcode
Country & Service Region
Please note - We Only Call-Out To Locations listed

Business Details

Business Name
Business Name As It Needs to Appear On Documentation Like Invoices.
VAT Number
Business Street Address
Building Number & Name; Street Name; City or Town, Full Postcode
Country & Service Region
Please note - We Only Call-Out To Locations listed
Is This Also The Billing Address Of The Company

Billing Details

Billing Contact Person's Name
Billing Contact's Email
Billing Contact's Phone Number
Billing Street Address
Building Number & Name; Street Name; City or Town, Full Postcode
Country
Please note - We Only Call Out To Locations listed

Date

Please let us know the following details, and we will revert with the first available date/ times and times that fit in your time frames

What Time of Day Suits you
What Days Off The week Suit you best

Terms

Please Indicate you understand the General Terms & conditions